What is the turnaround time?
The typical turnaround time is 2 weeks, however, if you'd like to guarantee your order by a certain date, we ask that you place it 3 weeks prior to the date you are expecting it.
What is the best way to submit my order?
The best way to submit an order is via email through your sales representative.
What is the minimum on orders?
There is a 12 item minimum.
Do you accept walk-ins?
Because the schedules of our sales representatives vary, we ask that you call ahead and make an appointment.
How do I go about creating a logo?
You can use our stock designs, design tool or provide a detailed sketch/description to your sales rep and one of our artists will develop a custom logo for you. We will work with you until you get exactly what you're looking for.
Are there any artwork or setup charges?
No, artwork and setup fees are included in the total cost of your order.
Can I get a decorated sample?
We can provide a sample of the item you are interested in and a paper copy of artwork with the image displayed.
Do you do all of the work in house?
Yes. All of our screen printing and embroidery is done here at Kampus Klothes.
Can I pay more and get my order faster?
Typical turnaround time on all orders is 2 weeks, and less in some cases. We do not offer a rush service with additional fees, however, we will work with your organization if needed to get the order completed in less than normal turnaround. This is subject to each individual order and depending on the season, may not be available.
What is the return policy?
We do not accept returns on personalized items. Please take your time in choosing sizing. Samples are available if needed.
How much is shipping?
We ship all packages UPS. Cost varies based on size, weight, dimensions and value of each package. If you would like a shipping estimate in advance, please contact your sales representative for further information.
What are payment terms?
We require a deposit when the order is placed and full payment upon completion of your order. Schools and established organizations may request credit.
Online Team Sales FAQ:
How can I set up an online store for my organization?
Contact your sales representative to help choose the items you would like to offer. Then, decide how you would like each item decorated. Your sales rep will work with you to have the art approved and site created. From there, the website fulfillment is turned over to our online sales department to complete the sale.
How much does it cost to set up a store?
There is no cost to set up an online store.
Is there a minimum to set up a store?
There are no minimums to set up a store, but you are responsible for advertising and encouraging members of your organization to take advantage of the online ordering.
How do I place an online order?
Please find your organization under the "Online Team Sales" tab. Follow the directions on the screen. If you do not get an order confirmation, please contact us for assistance.
When will the orders be fulfilled?
All orders will be completed and fulfilled within 3 weeks of store closing date. To check on an order status, please email us with your organization name and order confirmation number
Can I set up a sale as a fundraiser for my organization?
Yes, we offer a fundraising option on all sales. You can choose the profit percentage you wish to make for each sale. Typically, fundraiser sales use a 10-25% markup for the organization.
If the store has closed, can I still place an order?
If a store has closed within 24 hours, please contact us at firstname.lastname@example.org. If the store has closed after the 24 hour window, please contact your organization to see if they will be running the sale again.