FAQ
What is the best way to submit my order?
Submit your order via email through a sales representative.
Do we accept walk-in appointments?
Because the schedules of our sales representatives vary, we ask that you call ahead and make an appointment. (215) 357-0892
What is the minimum items per order?
There is a 12 item minimum for screen printed items.
No minimum for embroidered items.
How to check the status of my order?
Email or call the sales representative you order with for an order status
What is our turnaround time?
The typical turnaround time is 2 weeks, however, if you'd like to guarantee your order by a certain date, we ask that you place it 3 weeks prior to the date you are expecting it.
Can I pay more to get my order faster?
Typical turnaround time on all orders is 2 weeks, and less in some cases. We do not offer a rush service with additional fees, however, we will work with your organization if needed to get the order completed in less than normal turnaround. This is subject to each individual order and depending on the season, may not be available.
What are the payment terms?
We require a deposit when the order is placed and full payment upon completion of your order. Schools and established organizations may request credit.
What is the cost of shipping?
We ship all packages UPS. Cost varies based on size, weight, dimensions and value of each package. If you would like a shipping estimate in advance, please contact your sales representative for further information.
What is our return policy?
We do not accept returns on personalized items. Please take your time in choosing sizing. Samples are available if needed.
How do I create a design for my shirts?
Browse our stock designs, design workshop, or provide a detailed sketch/description to a sales representative and one of our artists will develop a custom logo for you.
Are there any artwork or set up charges?
No, artwork and setup fees are included in the total cost of your order.
Can I get a decorated sample?
We can provide a sample of the item you are interested in and a digital copy of artwork with the image displayed.
How can I set up an online store for my organization?
Contact your sales representative to help choose the items you would like to offer. Then, decide how you would like each item decorated. Your sales rep will work with you to have the art approved and site created. From there, the website fulfillment is turned over to our online sales department to complete the sale.
How much does it cost to set up a store?
There is no cost to set up an online store.
Is there a minimum to set up a store?
There are no minimums to set up a store, but you are responsible for advertising and encouraging members of your organization to take advantage of the online ordering.
When will the orders be fulfilled?
All orders will be completed and fulfilled within 3 weeks of store closing date. To check on an order status, please email us with your organization name and order confirmation number.
Can I set up a store as a fundraiser for my organization?
Yes, we offer a fundraising option on all sales. You can choose the profit percentage you wish to make for each sale. Typically, fundraiser sales use a 10-25% markup for the organization.
If the store has closed, can I still place an order?
Unfortunately we cannot accept any late orders once a store has closed. Our online sales platform doesn’t allow us to make any additions after a store has closed. All items need to be ordered in bulk from our vendors due to shipping costs and time. It is cost prohibitive to order items separately. Please contact your organization to see if they will be running the sale again.