What is the turnaround time?
The typical turnaround time is 2 weeks, however, if you'd like to guarantee your order by a certain date, we ask that you place it 3 weeks prior to the date you are expecting it.
What is the best way to submit my order?
The best way to submit an order is via email through your sales representative.
What is the minimum on orders?
There is a 12 item minimum for screen printed items. No minimum for embroidered items.
Do you do all of the work in house?
Yes. All of our screen printing and embroidery is done here at Kampus Klothes.
Can I pay more and get my order faster?
Typical turnaround time on all orders is 2 weeks, and less in some cases. We do not offer a rush service with additional fees, however, we will work with your organization if needed to get the order completed in less than normal turnaround. This is subject to each individual order and depending on the season, may not be available.
What is the return policy?
Do you accept walk-ins?
Because the schedules of our sales representatives vary, we ask that you call ahead and make an appointment.
We do not accept returns on personalized items. Please take your time in choosing sizing. Samples are available if needed.
How much is shipping?
How do I go about creating a logo?
You can use our stock designs, design tool or provide a detailed sketch/description to your sales rep and one of our artists will develop a custom logo for you. We will work with you until you get exactly what you're looking for.
We ship all packages UPS. Cost varies based on size, weight, dimensions and value of each package. If you would like a shipping estimate in advance, please contact your sales representative for further information.
What are payment terms?
Are there any artwork or setup charges?
We require a deposit when the order is placed and full payment upon completion of your order. Schools and established organizations may request credit.
No, artwork and setup fees are included in the total cost of your order.
Can I get a decorated sample?
We can provide a sample of the item you are interested in and a paper copy of artwork with the image displayed.