FAQs

What is the turnaround time?

The typical turnaround time is 2 weeks, however, if you'd like to guarantee your order by a certain date, we ask that you place it 3 weeks prior to the date you are expecting it. 

What is the best way to submit my order?

The best way to submit an order is via email through your sales representative.

What is the minimum on orders?

There is a 12 item minimum for screen printed items. No minimum for embroidered items.

Do you do all of the work in house?

Yes. All of our screen printing and embroidery is done here at Kampus Klothes. 

Can I pay more and get my order faster?

Typical turnaround time on all orders is 2 weeks, and less in some cases. We do not offer a rush service with additional fees, however, we will work with your organization if needed to get the order completed in less than normal turnaround. This is subject to each individual order and depending on the season, may not be available.

What is the return policy?

Do you accept walk-ins?

Because the schedules of our sales representatives vary, we ask that you call ahead and make an appointment.

We do not accept returns on personalized items. Please take your time in choosing sizing. Samples are available if needed.

How much is shipping?

How do I go about creating a logo?

You can use our stock designs, design tool or provide a detailed sketch/description to your sales rep and one of our artists will develop a custom logo for you. We will work with you until you get exactly what you're looking for.

We ship all packages UPS. Cost varies based on size, weight, dimensions and value of each package. If you would like a shipping estimate in advance, please contact your sales representative for further information.

What are payment terms?

Are there any artwork or setup charges?

No, artwork and setup fees are included in the total cost of your order. 

We require a deposit when the order is placed and full payment upon completion of your order. Schools and established organizations may request credit.

Can I get a decorated sample?

We can provide a sample of the item you are interested in and a paper copy of artwork with the image displayed.

ONLINE TEAM SALES FAQs

How can I set up an online store for my organization?

Contact your sales representative to help choose the items you would like to offer. Then, decide how you would like each item decorated. Your sales rep will work with you to have the art approved and site created. From there, the website fulfillment is turned over to our online sales department to complete the sale.

How much does it cost to set up a store?

There is no cost to set up an online store.

Is there a minimum to set up a store?

There are no minimums to set up a store, but you are responsible for advertising and encouraging members of your organization to take advantage of the online ordering.

How do I place an online order?

When will the orders be fulfilled?

All orders will be completed and fulfilled within 3 weeks of store closing date. To check on an order status, please email us with your organization name and order confirmation number.

Can I set up a sale as a fundraiser for my organization?

Yes, we offer a fundraising option on all sales. You can choose the profit percentage you wish to make for each sale. Typically, fundraiser sales use a 10-25% markup for the organization.

If the store has closed, can I still place an order?

If a store has closed within 24 hours, please contact us at onlinesales@kampusklothes.com

If the store has closed after the 24 hour window, please contact your organization to see if they will be running the sale again.

Please find your organization under the "Team Stores" tab. Follow the directions on the screen. If you do not get an order confirmation, please contact us for assistance.

Business hours are Monday through Friday, 9:00am – 5:00pm

164 Railroad Drive

Ivyland, PA 18974

(215) 357-0892

ONLINE TEAM SALES POLICIES: Please note that all changes to orders must be submitted before the ordering deadline.
All orders will be completed and fulfilled within 3 weeks of the store closing date. 
NO LATE ORDERS WILL BE ACCEPTED - NO EXCEPTIONS.
 
*Special Note: Customer submitted photos may be posted on our website, Instagram, Facebook page and Twitter feed etc.
Please exercise caution when submitting your photos and please be mindful of respecting the privacy of any subjects in photos that
are submitted to us. Please let us know if this presents a problem.